Chuck is our Chocolate Production Mechanic who helps to keep the factories running here in SF. His engineering skills are second to none; he’s never met a machine he couldn’t woo into working at its best. In November, 2019 he was asked to bring his knowledge and elbow grease to our factories in Japan, and take in a little bit of the local culture. Below, Chuck shares a few highlights from his trip.
Chieko and Kaija invited me to come inspect and repair the machines they use at Kuramae and Honjo, and I found that Dandelions are the same everywhere you go: hard working, kind to people and to machines, and very welcoming to this old man.

The river between Honjo (on left) and Kuramae
What a clean and beautiful place to have a chocolate factory and café.
Chieko and Kaija (and the DCJ team) take very good care of their chocolate-making machines but, before something serious breaks, they wanted to create a proactive preventive inspection and servicing plan. Luckily for me, I got to visit for about a week and help them implement the plan. One of the Japanese chocolate makers, Ozaki, got the nod from Chieko to add to his duties the care and feeding of the machines. (They don’t eat much.) Ozaki and I worked side-by-side for a careful inspection and preventive maintenance session for each machine. He is ready to do the hands-on work that will keep the DCJ machines in tip-top shape and minimize surprise failures.
Luckily, DCJ chose and installed identical machines to those that we use in California. The machines don’t get worked as long and as hard as they are in the US, and they’re all in great shape. We had some minor touch-ups that got implemented and a few more that Kaija and Ozaki will implement going forward.
Just like all travelers to Japan, I lost a day as we crossed the International Date Line but got it back on the return trip. That really messed with my sense of time.
I arrived on a Saturday and made a valiant effort to gather some energy for my first visit to Dandelion Chocolate Japan at Kuramae on Sunday morning. Kaija and Chieko and the chocolate makers gave me a warm hello.

Dandelion Chocolate factory and café at Kuramae with beautifully weathered wood front; to the right, Dandelion Chocolate ChEx (Chocolate Experiences classroom)

Retail space with traditional Dandelion Chocolate chalkboard (Thank you, Elaine!)

Upstairs guest tables and chairs make a comfortable tasting experience

The Kuramae factory and café are much like the Valencia factory in San Francisco
After a nice greeting with the DCJ team, Kaija laid out the plan for the week and led me on a tour of the welcoming Kuramae factory and the strictly-functional Honjo factory. We discussed all of the equipment and our action items. We would take care of Kuramae first and get some serious plumbing out of the way. While the plumbers worked at Kuramae, we attacked the projects at Honjo. I met Ozaki on Monday and we were side by side for the rest of the work.
On Thursday we went shopping for tools. We traveled by train and found a huge “everything” store that looks like a Home Depot or a Lowes on the ground floor, then continues to many floors of anything you might need to keep your home operating.

Kaija and Ozaki waiting in the train station
Just like everything I saw in Tokyo, the factories are immaculate and extremely orderly.
We had plenty of tasks to fill the week, but worked at a comfortable pace that left time to experience a wide variety of tasty delights. The baristas know how to make great hot chocolate and coffee drinks just like at home.

Cafe latte for an old mechanic

One day the wonderful pastry chefs made udon for the whole staff. I got to join the lunch!
Every meal became a flavorful adventure. One rainy day we even ate an American-style hamburger. It relieved Kaija’s hankering for a taste of home. I have to say, they even did that well.
On Saturday night Kaija and her friend took me to a traditional restaurant that required shoes off at the door and to sit on mats on the floor. The food was amazing! I was surprised that this old man was able to stand back up after dinner.
What a great experience it was visiting Tokyo and our Dandelion Chocolate colleagues in Japan!

Chuck enjoying Japan and some okonomiyaki



This was the next Japanese location to open in December of 2016, and it contains a retail shop and café. This cool, old building features some exposed brick in the interior—just like we have on Valencia Street—and it used to be the office of the post office and telephone company.


Tomo feels that this location is probably the one most similar to West Coast culture, with its ocean views and mellow surfers and swimmers who stop by to fuel up. Opened in February, 2017, this café and retail shop is in the oceanside Shonan area of Yokohama—a place that’s warm with a good beach for those escaping Tokyo for the weekend. Kamakura is also an old samurai town, and as a result, there are many Zen temples to visit, and it gives the region a very simple and clean vibe. 
The café and retail shop in Kyoto is something of a tourist attraction, as local and international tourists visit the area to take in Japanese culture, including the numerous temples. In June of 2018 this location opened its doors. And to make it feel like it’s part of its community, there’s also a Zen garden on premises.

Welcome to Harajuku! This high-speed, high-fashion, and high-traffic area of Tokyo is known for its clothing and design industry. And since February, 2019, those in the know step down the pink staircase into the Bean to Bar Lounge basement for mochas and much more. This small shop is very popular for its café and retail items, and there’s usually quite a crowd hungry not just to eat and drink, but to learn more about the diversity and origins of cocoa. And, its location next to the stylish Hay furniture shop has more people “discovering” us every day.

The Factory
Bloom, our chocolate salon, is nestled next to the windows that face the street, and for weeks now, curious eyes have been peeping the glimmering brass wall and ceiling tile, the deco-inspired geometric tile, oversized banquettes, and the supermodern lighting. Lisa and the kitchen team are putting the finishing touches on recipe testing, plating, and menu planning the likes of market quiche with greens and cacao fruit vinaigrette, and brûlèed brioche with Camino Verde, Ecuador chocolate hazelnut spread and cocoa nib cream. And Indica and Michelle in Creative have been hunting down teaspoons, saucers, serving vessels, and so much more to match the quality and thoughtfulness of the food they will serve.
If you’ve grown used to grabbing a mocha at the Ferry Building or on Valencia Street, you’ll also be able to get your drink fix here. There’s a full café onsite serving all manner of grab-and-go hot, cold, chocolate, and coffee drinks. In addition to our full pastry selection, there will also be a few new menu items in the mix, such as Kouign-Amann with a generous dollop of chocolate ganache at the center. The retail shop will stock all of our gift boxes, plus single bars and bar sets, and of course, tastes of all of our origins to help you pick a new favorite.





In January of 2018, while in Chile, I had the opportunity to stop by 



Why does Dandelion have an employee exchange program? 




























